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Employee Assistance Program
Eligibility: All full and part-time Tufts University Faculty, Staff, Post-docs, and adults in your household 18+ are eligible to use KGA services - including employees who are not benefits-eligible. You can access these benefits any time.
KGA
The Employee Assistance Program (EAP), provided by KGA, offers confidential counseling and referrals to assist you and your adult household members with many personal and professional issues, work and family support, health and wellness, and other work/life issues. KGA EAP is confidential and voluntary. No one will know you have used the program unless you choose to tell them, and nothing will be included in your medical record or personnel file.
Services include counseling, legal and financial support, dependent care resources, and a variety of online tools.
Access to services is available:
- By phone at 800-648-9557 (24/7)
- Online
- Via mobile app: iPhone/iPad | Android
- Learn More About KGA with these 3-Minute Videos
Service Details
Confidential Counseling
KGA EAP counselors are licensed professionals experienced at helping with a wide range of personal and work-related issues. During your first conversation, the counselor will gather information, evaluate your needs, and suggest a plan of action.
Depending on your unique situation, a KGA EAP counselor will arrange in-person, phone, or video counseling so you can discuss your concerns in depth.
Counselors are available 24/7 and can help with all types of personal and professional issues, including:
- Anxiety
- Career concerns
- Childcare needs
- Depression
- Eating disorders
- Eldercare resources
- Financial concerns
- Grief
- Job stress
- Legal issues
- Nutrition questions
- Partner violence
- Relationship and family problems
- Substance abuse issues
- Stress management
Legal Services
KGA EAP offers consultations and referrals for a variety of legal matters and includes a free 30-minute confidential telephone consultation per legal matter. Note: This service excludes job-related legal issues.
Financial Services
Whether you are planning for retirement or looking for ways to manage your debt, take advantage of a free 30-minute telephone consultation per issue with a Certified Financial Planner or Certified Public Accountant.
Dependent Care Resources
Through the KGA EAP, you can speak with an expert consultant for support and receive a customized list of fully licensed facilities, providers, and services for children or adults.
Online Services
From parent coaching to tips on managing your time or money, you’ll find a wide range of resources online, including webinars, videos, tip sheets, articles, and resource guides. Check out KGA's online library of articles on work-life and emotional well-being.
Visit the KGA EAP website to access live support via chat, email or phone, and for support tools such as news/crisis alerts, mental health screenings, event registration and meditation podcasts.
Provided by Human Resources