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Employee Assistance Program
The Tufts Employee Assistance Program (EAP) offers confidential counseling and referrals to assist you and your adult household members with a number of personal and professional issues, work and family life, health and wellness, and other work/life issues.
The EAP is confidential and voluntary. No one will know that you have used the program unless you choose to tell them, and nothing will be included in your medical record or personnel file.
The EAP services include:
- Counseling
- Legal and financial services
- Dependent care resources
- Online resources
Access to all EAP services is available:
- By phone, 24/7, at 800-648-9557
- Online
- Via mobile app: iPhone/iPad | Android
Service Details
Confidential Counseling
The EAP counselors are licensed professionals experienced at helping with a wide range of personal and work-related issues. During your first conversation, the counselor will gather information, evaluate your needs, and suggest a plan of action.
Depending on your unique situation, an EAP counselor will arrange in-person, phone, or video counseling so you can discuss your concerns in depth. If in-person counseling is agreed upon, the meeting will take place in a convenient, private office.
Appointments are available day and evening at convenient locations throughout the United States and Canada.
Counselors are available 24/7 and can help with all types of personal and professional issues, including:
- Anxiety
- Career concerns
- Childcare needs
- Depression
- Eating disorders
- Eldercare resources
- Financial concerns
- Grief
- Job stress
- Legal issues
- Nutrition questions
- Partner violence
- Relationship and family problems
- Substance abuse issues
- Stress management
Legal Services
The EAP offers consultations and referrals for a variety of legal matters and includes a free 30-minute confidential telephone consultation per legal matter. Note: This service excludes job-related legal issues.
Financial Services
Whether you are planning for retirement or looking for ways to manage your debit, take advantage of a free 30-minute telephone consultation with a Certified Financial Planner per financial matter.
Dependent Care Resources
Through the EAP, you can also speak with a live consultant who can provide you a list of fully licensed facilities that provide dependent care for children or adults.
Online Services
From advice for a new parent or tips to help manage your time or your money, you’ll find a wide range of resources online, including more than 20,000 tip sheets, articles, and resource guides. You can also view free online webinars covering topics ranging from technology and keeping your kids safe to managing your finances.
Visit the EAP website for support tools such as news/crisis alerts, mental health screenings, event registration, and meditation podcasts. You can also check out the online library of articles on work-life and emotional well-being. You can also find online seminars, helpful videos in English and Spanish, and access live support via chat, email, or phone.
Provided by Human Resources