Facilities Service Requests

• No-fee services include custodial services, building repairs, lighting and climate control, keys and locks, and pest control
• Fee-based services are available for more complex tasks that fall outside of the department’s normal scope of work
• Time-sensitive or emergency requests should be reported via telephone:
  • Medford/Somerville: (617) 627-3496
  • Boston: (617) 636-3535
  • Grafton: (508) 887-4949
• Accessible from any Tufts network location or via Tufts VPN

To enhance the way we manage, track, and complete Facilities work across our campus, we are introducing a new priority tiering system within our work order platform. This updated structure is designed to:

• Improve response times by clearly identifying the urgency of each request
• Increase transparency around how work orders are categorized and scheduled
• Strengthen communication between requestors, Facilities staff, and stakeholders
• Ensure efficient allocation of resources based on safety, operational impact, and customer needs