Facilities Service Requests
Make an online request for workspace, building, and custodial services. Time sensitive request should be reported via telephone.
Features
- No-fee services include custodial services, building repairs, lighting and climate control, keys and locks, and pest control
- Fee-based services are available for more complex tasks that fall outside of the department’s normal scope of work
- Time-sensitive or emergency requests should be reported via telephone:
- Medford/Somerville: (617) 627-3496
- Boston: (617) 636-3535
- Grafton: (508) 887-4949
- Accessible from any Tufts network location or via Tufts VPN
We are pleased to announce that the changes to Facilities work order prioritization previously announced in December have officially launched today.
To enhance the way we manage, track, and complete Facilities work across our campus, we are introducing a new priority tiering system within our work order platform. This updated structure is designed to:
- Improve response times by clearly identifying the urgency of each request
- Increase transparency around how work orders are categorized and scheduled
- Strengthen communication between requestors, Facilities staff, and stakeholders
- Ensure efficient allocation of resources based on safety, operational impact, and customer needs
Get Started
Make a request online
Tell Us How We're Doing
After your service requests and work orders are complete, you’ll receive a follow up survey by email to let us know how we’re doing.