Health Advocate is a personalized service provided by Tufts University at no cost to you. Call anytime to reach a Personal Health Advocate, typically a registered nurse supported by medical directors and benefits and claims specialists, for help resolving time-consuming healthcare and insurance-related issues, understanding your benefits, and much more.
You, your spouse/domestic partner, dependent children, parents, and parents-in-law can all take advantage of this personalized service.
Health Advocate Services
Find the right doctors
Health Advocate can help you find the right doctors, hospitals, specialists, and other leading providers, anywhere in the country.
Health Advocate experts can make appointments for you, arrange second opinions, and transfer medical records.
Clarify health and other benefits
Get answers to your questions about medical, dental, disability, Medicare, and other benefits.
Work with insurance companies
Have Health Advocate interact with insurance companies and providers on your behalf.
Resolve benefits issues
Let Health Advocate do the legwork to resolve insurance claims and billing issues, untangle medical bills, and coordinate benefits.
Help with eldercare
Get help finding eldercare services, adult day care, and other senior issues.
Direct you to work/life resources
Find the right resources to help balancing your work and life responsibilities.
Answer your questions
Health Advocate can help you understand medical conditions, tests, treatments, and medications.
Please note that Health Advocate does not provide health insurance or medical coverage. Their program is not a substitute for your current health insurance plan.