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Employee Assistance Program FAQs

Tufts has contracted with a trusted organization, AllOne Health, to provide free and confidential counseling to Tufts employees, their eligible dependents and household members on personal and professional issues, work and family life, health and wellness, and other work/life issues.

How can I access the Tufts Employee Assistance Program?

You can connect to the employee assistance program (EAP) online through the AllOne Health Portal   
User name: tufts
Password: employee

About the AllOne Health EAP Portal

You can also reach the program by calling 800-451-1834.

What kind of problems does the EAP help with?

The EAP can help with any type of problem that affects your personal health and happiness and/or your work and family life. These include stress, conflicts in your relationship, parent/child matters, elder issues, financial or legal concerns, and problems caused by alcohol or drugs.

Is the EAP confidential?

Yes. The program is confidential and voluntary. No one will know that you have used the program unless you choose to tell them. Nothing is included in your medical record or personnel file.

What does it cost?

There is no charge to you, your dependents or your household members. If the counselor recommends additional professional help, there may be a cost for that service. Many professional services are covered either partially or totally by health insurance, or accept a sliding fee scale.

How does the EAP work?

Simply call the toll-free number, 800-451-1834, to talk by phone or to make an appointment with a counselor. You can reach the EAP 24 hours a day, 7 days a week.

You will meet with an EAP counselor to discuss your concerns. The counselor will provide short-term counseling when it can help to resolve the problem. If you need further help, you will be referred to the most appropriate and affordable resource available, whenever possible, within your current insurance plan.

Appointments are available day and evening at convenient locations throughout the United States and Canada.

Who is eligible to use the EAP?

All Tufts employees, their eligible dependents, and household members can use the service.

What resources are available on the EAP website?

Visit the EAP website for current health news, on-line assessment tools, child/elder care searches, professional development skill builders, and a library of articles on many work-life topics.

Does the EAP have a Smartphone App that I can download onto my mobile device?

Yes. Use the appropriate link below to download the app onto your mobile device.

Once you download the app, you can log in with your passcode:  tufts 

You can use the search function to find educational information, resources and to contact the EAP.