TSS: Payroll and Benefits Operations
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Payroll Overpayments

Audience: All

If a payroll overpayment is identified, departments should not attempt to recover funds directly from the employee. Tufts Support Services (TSS) manages recovery efforts for all Payroll Overpayments, including employee communication, calculation of amounts owed, and repayment coordination.

    Overpayment Recovery & Tax Implications
    Report an Overpayment

    What To Do If You Identify an Overpayment

    1. Immediately Notify TSS via this online form
    2. Inform the Employee 
      • Let the employee know:
        • An overpayment has been identified 
        • The reason for the overpayment (if known)
        • TSS will contact them with details and repayment options
    3. Direct the Employee to the Overpayment Recovery Page

    How Overpayments Occur (Common Examples)

    Overpayments may result from:

    • Incorrect time entry
    • Delayed processing of unpaid leave or termination
    • Duplicate or incorrect supplemental payments
    • Pay rate or job data errors
    • Early return from leave

    Key Reminders

    • Do not request repayment directly from the employee
    • Do not provide repayment instructions or tax guidance
    • Always route through TSS to ensure compliance and accurate processing
    • While you may not collect repayment directly, you are encouraged to support TSS in our efforts to recover payment.