Personalized Help Navigating Your Health Care: Tufts Medicine Care Navigation

Finding the right health care can feel overwhelming. Tufts University employees now have access to Tufts Medicine Care Navigation, a concierge-style service designed to make getting care easier and faster.

Tufts Medicine Care Navigation offers one-on-one assistance to help you navigate and access care across the entire Tufts Medicine health system. Whether you’re scheduling a routine primary care visit or seeking a referral to an expert specialist, this service connects you with knowledgeable “care navigators” who can guide you.

What the Service Offers

• Assistance for Tufts University employees and their dependents through a dedicated phone number
• Help coordinating care across the Tufts Medicine health system
• Convenient access by phone seven days a week

This service is designed to save you time, reduce stress, and ensure you get connected to the right care as efficiently as possible.

How to Reach Tufts Medicine Care Navigation

Call or text: 617‑636‑1300

Email: Tuftscarenavigation@tuftsmedicine.org

Hours: 7 a.m.–7 p.m., 7 days a week

If you need to call outside of regular hours for a non‑urgent concern, you can leave a voicemail, and your call will be returned promptly the next day.

What to Have Ready When You Call

For “care navigators” to assist you quickly and effectively, please have the following information available:

• Your name or your dependent’s name(s)
• Your date of birth or your dependent’s date of birth
• The type of appointment or non‑emergent service you are seeking
• Your preferred method of contact, in case a return call is needed

Learn More

For additional details about how the service works and what to expect, including answers to some frequently asked questions, visit the Tufts Medicine Care Navigation page.