A Strong Start: Infinitt Go‑Live Marks a Major Milestone for Clinical Imaging

The Infinitt go‑live launched with strong momentum, marking an important milestone for Tufts’ clinical imaging environment and the teams who support it. From day one, adoption, collaboration, and progress were clear — setting a solid foundation for what comes next.

On the first day alone, 270 users successfully logged into Infinitt, with 170 studies transmitted directly into the system. More significantly, the team achieved a major technical and operational milestone: full integration between our PACS and key imaging equipment.

Through close, hands‑on collaboration between Tufts Technology Services’ Clinical Technology team and multiple vendor partners onsite, both the Planmeca and iCAT machines are now directly integrated with Infinitt. This eliminates the need for manual image transfers and represents a meaningful step forward in streamlining clinical workflows, reducing risk, and improving efficiency for care teams.

"The level of teamwork between Tufts and INFINITT during go live was truly remarkable. From planning to problem-solving, every challenge became a shared effort. Being onsite, you could see how much everyone cared—not just about the technology, but about making things easier for clinicians and patients. That spirit of open collaboration made all the difference."
— Don Harger, INFINITT Project Partner

Collaboration at Scale — and Under Pressure

This milestone did not come easily. PACS is a critical clinical system, and “flipping” a PACS environment is a complex, high‑risk endeavor even under ideal conditions. In this case, teams were navigating additional challenges, including the absence of a complete architectural diagram and limited, inconsistent documentation.

Despite these constraints, the go‑live became one of the strongest examples of cross‑functional collaboration seen in recent memory.

There were multiple vendors onsite, working shoulder to shoulder with Tufts staff throughout the day—troubleshooting, validating integrations, and ensuring clinical needs remained front and center.

This level of real‑time partnership was essential to the success of the launch and underscored the shared commitment to getting it right.

Just as critical was the broader ecosystem of support behind the scenes. Training, communications, and leadership alignment played a central role in preparing the community and reinforcing confidence during the transition. Regular updates and engagement through Dean and Chair meetings helped ensure transparency, awareness, and trust across clinical leadership.

The effort was further strengthened by the visible support and advocacy of clinical leaders, including Dr. Campos, Dr. Rogers, and Dr. Terenzi, among others. Their engagement helped reinforce the importance of the work and the value it delivers to patient care and clinical operations.

"Upgrading the PAC system at Tufts University School of Dental Medicine enhances clinical efficiency and diagnostic capability by consolidating basic radiographic images as panoramic, intraoral radiographs with advance imaging techniques as CBCT and STL imaging into one unified platform. Some benefits include near-instant image loading for better chairside evaluation and diagnosis and a built-in CBCT viewer that removes the need for external software, supporting more accurate diagnosis, treatment planning, and collaboration, ultimately -elevating the standard of digital dental care at TUSDM." – Dr. Campos

Navigating Go‑Live Challenges Together

As expected with any go‑live of this scale, a small number of issues emerged. Twenty issues were reported, and seventeen were resolved quickly, with most tied to desktop configurations or training needs. The speed and effectiveness of resolution reflected not only technical expertise, but also strong communication and coordination across teams.

This responsiveness helped maintain momentum and ensured clinicians and staff felt supported throughout the transition.

Looking Ahead

The progress continues. Building on this strong start, the team is moving forward with additional integration work, including bringing Carestream online in partnership with the vendor and clinical teams.

Equally important, recognition extends beyond those onsite. Team members supporting daily operations remotely—while assisting colleagues in real time—played a vital role in keeping the broader clinical environment running smoothly. That coordination and flexibility did not go unnoticed.

"I'm proud of all we accomplished with this migration.  We would have never achieved this level of success without the willingness to adopt change and a dedication to collaborate towards a common goal.   We were blessed with excellent support from Infinitt, Planmeca, Carestream, our TTS partners in ESCP and Network Services, and TUSDM faculty, residents, students and staff." – Timothy Dale Seward, Clinical Technology Services

This go‑live represents more than a technical success. It reflects the power of shared ownership, clear communication, and a collective focus on enabling care. It is an excellent start—and a strong signal of what we can accomplish together as the Infinitt rollout continues.