At Your Service: IT Walk-up Help across Tufts
Tufts Technology Services (TTS) offers walk-up IT Help on all of the Tufts campuses for all Faculty, Staff, and Students!
Do you have a computer repair need or help connecting to WiFi, Duo, the Virtual Private Network (VPN), or updating operating systems? Our walk-up help desk staff are ready to assist with these services and more.
Where to find us
Our walk-up help desks are co-located in the library buildings on each Tufts campus providing convenient central campus locations for the community.
Medford: Located in the beautiful Tisch Library Building at 35 Professors Row, our Medford Walk-up Help Desk (which was formerly in Eaton Hall), boast expanded hours and a repair center!
Grafton: Located in the Francis Loew Veterinarian Education Center at Library Circle, the Walk-up desk asks that you send an email to firstname.lastname@example.org to make an appointment and ensure someone is available when you arrive.
Boston-HealthSci: Located in the Hirsh Library on the 5th floor of the Tufts Center for Medical Education, 145 Harrison Ave, Boston.
SMFA: While there isn’t a dedicated walk-up desk at the SMFA, onsite help is available on Tuesday and Wednesday mornings.
Stop by one of our campus locations during the posted hours or call to make an appointment with a technician. Walk-up location details, including hours and maps can be found here.
Additional Resources at your fingertips
If you don’t need in person service or can’t get to an IT Walk-up desk but need some technical assistance, you have access to:
Our 24/7 Service desk by calling 617.627.3376 or emailing email@example.com.
Online guides for self-service documentation with technical tools
Training and workshops for using technical tools in the Tufts Learning Center under Technology productivity tools or utilizing our on-demand learning library through Udemy Business.