Zoom Requires Users to Keep Their Software Current
Beginning November 1, 2021, Zoom will require users to update their Zoom software client to ensure it is no more than nine months behind the current version at any given time.
After November 1, you will be prompted to update your software if your version falls behind this nine-month window. For example, if the latest version of the Zoom client was released in September 2021, customers who try to access Zoom services with a version released before January 2021 will be prompted to update to a more recent version to access the full functionality of Zoom.
To stay current with functionality, security features, and avoid any interruption in services, Tufts encourages all Zoom users to make it a practice to regularly check, accept, and update their software.
What you need to do
Prior to November 1, you should check to see if there are any available updates and accept and install updates.
To check if your Zoom client is up to date (the latest version is 5.80 as of 10/7/2021):
- Click on your profile top right in the Zoom client
- Scroll down to check for updates
- If an update exists, accept, and install it.*
*NOTE: If you are prompted and do not have administrative rights to install the update on your machine, please contact the 24/7 TTS Service Desk.
- Zoom's 9-month release window update provides more detail on this particular update.
- Zoom's Support page provides more details about these security updates, including a comprehensive FAQ document.
- Zoom Security @ Tufts tip sheet provides links to other important tips for keeping online meetings safe.
If you encounter any issues using Zoom, please contact the 24/7 TTS Service Desk by calling 617.627.3376 or emailing firstname.lastname@example.org.